FAQ

Here you’ll find the answers to those questions we are asked most frequently, all neatly organized by category. We’ll keep this updated and relevant, and if there’s anything you think we should include here, please let us know.

How To

How to connect your hi-fi

Exact connections will vary depending on the components in your system. In general, the connections should look like the below diagram. Bear in mind that some products may contain more than one component (some CD players may have a DAC onboard; an integrated amplifier contains both preamplifier and power amplifier etc).

How to integrate your hi-fi into your AV system

Many Cyrus products feature ‘AV Direct’ allowing you to integrate your amp into your AV setup and drive your front speakers, without the need for swapping cables. If you set an input name as ‘AV Direct’ on your product, that input will become locked at a high volume. Connecting your AV processor’s front pre-outputs to that input will allow you to use the speakers connected to your Cyrus amp as part of your AV system.

How to use MC-BUS

MC-BUS is Cyrus’ unique control system, allowing Cyrus products to communicate with each other and making the system as a whole much easier to control. The hub of the MC-BUS system is the preamplifier. This is the ‘master’ and is able to send commands to other Cyrus products (these are called ‘slaves’) connected to it via the MC-BUS system.

For instance, if the preamplifier is switched to the input marked ‘CD’, it will search for connected CD players and send a signal to switch them on. If the standby button is pushed, it will send a standby command to everything connected to it via MC-BUS. This allows the system to be switched on and off with a single button push, and different sources to be automatically switched on when the corresponding input is selected on the preamp. The MC- BUS system can be enabled by connecting up the appropriate sockets on the back of your Cyrus products, as detailed in the user manuals.

How to find a user manual for your product

PDF user manuals for your products can be found here. You will need Adobe Acrobat Reader to view these files, which can be downloaded for free from www.adobe.com.

How to connect a subwoofer to your Cyrus product

Subwoofers can be connected to most Cyrus products either from the speaker outputs, or from the pre-outputs. Some sub manufacturers will give a preference for the type of connection, so this is worth double checking with them to ensure best performance.

Product Range

DACS AND PREAMPS

Q. What is a DAC and what does it do?

A. Speakers require an analogue audio signal to function, but much modern audio is now transmitted in a digital format. A DAC (Digital to Analogue Converter) converts this signal into analogue, and the way that this process is carried out is critical to the audio quality.

Q. Do I need a DAC?

A. If you don’t have one already, very likely yes. Some sources such as CD players and televisions have their own DACs built-in but often these are not of the same quality as a dedicated audiophile DAC. Significant audio quality gains can be made by using a digital output from your source into a high-quality DAC.

Q. What can I connect to my DAC?

A. The DAC XP Signature features a wide range of digital and analogue inputs, allowing connection of almost any digital or analogue equipment from CD players and televisions, to tuners and phono stages, ensuring the absolute best sonic reproduction from your system.

Q. Why do Cyrus DACs not feature a USB input?

A. Our range of DACs are designed to offer the highest possible sound quality from your hi-fi system. Connecting a computer via a USB interface can introduce unwanted noise and a computer is optimised for multi-tasking, not audiophile music reproduction. As such this is not the best way to playback your digital music library on your hi-fi system. Instead, we recommend a streaming media player connected to your DAC via a digital input as the best way to reproduce your digital library without compromising on sound quality.

ONE SERIES

Q. Is Cyrus ONE compatible with AirPlay?

A. No, but you can stream music files from your smartphone/tablet easily using Bluetooth.

Q. Can I use standard Bluetooth (A2DP) or will only aptX Bluetooth work?

A. Most Bluetooth devices should connect with ease, though aptX offers higher audio quality so is preferable if your device supports it. Cyrus ONE will automatically adapt to the standard used by your Bluetooth device.

Troubleshooting

GENERAL

Q. My unit has a fault. What should I do?

A. First and foremost, switch the product off and check that all cables are sited correctly and are secure, then switch it back on. If the issue persists, isolate the component to see if the fault condition remains when the product is connected only to mains power, as many of our products are designed to shut down if a fault is detected with something connected to it. If the problem remains even with the unit isolated, it should be taken to your Cyrus retailer for further testing. They can then arrange service by an engineer if they are unable to resolve the problem directly.

INTEGRATED AND POWER AMPLIFIERS

Q. I’m seeing a red flashing light or an error message on the display. What does this mean?

A. A flashing red light or error message suggests that the amp’s protection circuits have become active. This may be because of a fault occurring in a connected product, overheating/overdriving, or a hardware problem in the amp itself. If the problem persists after being disconnected from all other products, then it is advised to seek further assistance from your retailer.

SOUNDKEY FAQ

WHICH DEVICES IS CYRUS SOUNDKEY COMPATIBLE WITH?

  • Android: OTG compatible devices, running OS 5.0 (Lollipop) and above
  • Apple: Devices running iOS 7.0 and above, using the Apple Lightning to USB Camera Adapter
  • Windows Phones: USB dual role devices, running Windows mobile 10 or later
  • Laptops: Works with any computers with USB connection

WHAT HEADPHONES WILL THE CYRUS SOUNDKEY DRIVE?

  • Headphones with impedances between 16 & 64 Ohms.
  • Higher impedances will work, but will not be able to be louder

WHAT IS THE OUTPUT POWER OF THE SOUNDKEY?

  • 2 x 138mW into 16 Ohms at 1% THD+N.

WILL THE CYRUS SOUNDKEY WORK WITH BLUETOOTH WIRELESS HEADPHONES?

  • No, the soundKey is designed to work with wired headhphones.

HOW MUCH POWER DOES THE SOUNDKEY USE?

  • 50mA

WHAT QUALITY FILES CAN THE SOUNDKEY PLAY?

  • Can handle High-Resolution audio files up to 24bit/96kHz.

WHAT’S THE FUNCTION OF THE ORANGE LED?

The LED on the soundKey indicates a sample rate change (via a blink pattern) as follows:

  • Single blink from X sample rate to 44.1 kHz
  • Double blink from X sample rate to 48 kHz
  • Triple blink from X sample rate to 88.2 kHz
  • Quadruple blink from X sample rate to 96 kHz

In all cases X sample is any rate other than the new rate.

IOS RELATED:

WHICH CABLES DO APPLE USERS NEED?

WHICH IPODS DOES CYRUS SOUNDKEY WORK WITH?

  • iPods running iOS 7.0 or later (5th gen iPod touch)
  • NOT older iPod classics

I CAN HEAR POPS & CLICKS WHEN LISTENING TO MY SOUNDKEY CONNECTED TO MY IOS DEVICE

  • iPods running iOS 7.0 or later (5th gen iPod touch)
  • In rare cases using the soundKey with the standard Apple camera adapter exhibits a click or pop. We have found that using the Apple Lightning to USB 3.0 Camera Adapter resolves this issue

ANDROID RELATED:

MY PHONE IS PLAYING AUDIO THROUGH PHONE SPEAKERS AND NOT MY HEADPHONES?

  • The cable provided is a single direction cable. Check that the grey end goes into the phone.

MY PHONE IS STILL PLAYING AUDIO THROUGH THE PHONE.

  • Your device may not be compatible for native USB OTG audio. Devices running custom operating systems built for android may not natively support USB-OTG audio.
  • There are apps that may allow non-native supported devices to work with the soundKey, such as USB Audio Player PRO.